Frequently Asked Questions

Yes, within the agreed export service. A larger number of items or extensive classification requires prior agreement on the work and price.

Yes, throughout Germany, the Netherlands and Belgium, including road and rail formalities. We provide agreed T1 security for high-value cargo and large volumes; this is not cargo insurance. Excise, military/strategic and veterinary goods are reviewed individually.

An MRN is a customs declaration reference, including export and transit declarations. The number alone does not prove customs release or exit from the EU.

We normally reply within 15 minutes during business hours, Monday to Friday 08:00–17:30 CET/CEST. Preparing an export or T1 declaration usually takes about an hour after complete documents and details. We explain delays and give an updated estimate. Customs decisions, inspections and physical exit follow their own timelines.

Email the MRN, transport documents and correspondence. We review available statuses and recommend next steps. When another agency filed the declaration, the declarant or duly authorised representative handles formal correspondence with customs.

No. Customs rules provide steps that may follow certain periods, but elapsed time alone does not prove automatic invalidation. Check the status of the particular declaration and the applicable procedure.

We handle export and T1 formalities for onward road and rail movements. We do not provide the transport itself.

The office of exit communicates the result to the office of export. The relevant confirmation is sent to the declarant. For port handling of an MRN filed by another agency, that agency or responsible party passes it to its client. We handle registration, available statuses, changes and inspections within the order.

No. Poland's CC599C message must be read together with the result code; B1 can indicate refusal to allow exit. Message names differ between countries.

Send the customs document or MRN, booking with deadlines, and available commercial and transport documents. Dangerous goods may require IMO/DG documents; representation may require an authorisation. We extract the details and ask about genuine gaps.

No. VAT documentation rules depend on the country and transaction. In Poland, Article 41 of the VAT Act governs the required evidence, reporting period and later adjustment. A particular customs message is not the only possible form of evidence.

Our main ports are Hamburg, Bremerhaven, Wilhelmshaven, Rotterdam and Antwerp. We also handle cases in Amsterdam, Zeebrugge, Gdynia and Gdańsk, Bremen, Cuxhaven and Vlissingen. Registration requirements depend on the port and terminal.

No. Gate-in records a unit's arrival at a terminal. Preregistration, gate-in, loading, exit from the EU and customs confirmation are separate events.

We quote each order. Volume, repeat goods, clear documentation and an efficient process can support preferred rates, including smaller volumes. We also offer competitive terms for single shipments.

Monitoring available statuses and clarifying issues within the agreed order is standard. A repeat registration is another MRN handling service. We agree any other extra work and its cost before proceeding.

No. You can email documents. The form and client portal are optional. Evening or weekend support can be arranged through WhatsApp after availability, timing and scope are confirmed.

We can invoice individual orders or issue consolidated invoices, for example weekly or every two weeks, depending on the history of cooperation. Payment terms are agreed separately.

Contact us using the address in our privacy notice. We will explain the process that applies to your request.