Cooperation between customs agencies

Port support for your customs agency

We support your team with export clearance, port registrations with MRN handling and T1 arrangements. Send the documents. We will handle the request and keep you informed.

Send your documents. For regular orders, tell us your services, ports and approximate monthly volume.

An illuminated container terminal, gantry cranes and a tugboat on the water at dusk.

Extend your service coverage

Add export clearance, port registrations with MRN handling or T1 arrangements to your offer. Choose the tasks you want us to handle.

Support your team as volumes grow

Assign an agreed scope of work for regular volumes or busier periods. We agree how to send requests and the documents needed to handle them.

Who sends data and receives updates

We agree who supplies the data and receives updates on progress, missing details and required action. You can contact our team directly to clarify a case.

Start with one service or route

You can begin with a limited scope. Let us agree terms for your first request. Add further services and routes after you have assessed how we work together.

Working arrangements

Agree the working arrangements before the first request

  1. Each agency’s responsibilities
  2. Document handover
  3. Recipients of status updates
  4. Contact with the end client

We agree contact with the end client and the division of responsibilities before starting. An update to port data does not replace a customs declaration amendment.

Terms for regular volumes

Regular volumes or a heavier workload?

Tell us your services, routes and monthly number of requests. We will propose partner terms and each agency’s tasks based on that volume.

We provide our partners with a client panel for viewing orders and documents.

Compare partner terms

Already have a good rate? Compare it with ours.

We offer preferential terms for regular volumes and keep you informed of progress.

We compare the service scope, route, volume and additional charges. Your current rate is optional. You do not need to name another agency or share its quotation.

Service scope

Ports and additional services

Add export clearance, MRN handling at selected ports or T1 coordination to your service. We agree tasks, any required authority and responsibilities before acting.

Close-up of brown roasted coffee beans.

Coffee transit through Germany

Transporting roasted or soluble coffee may require prior notification. Check the rules and arrange the formalities before transport.

Before we start working together

Which services can you provide for our agency?

Export clearance in Germany, the Netherlands and Belgium, Z-Nummer/ZAPP, BHT, WHT, Portbase and APCS/e-Desk registrations, ongoing MRN handling and T1 arrangements. We agree the specific tasks for the port, goods and documents.

How do we send requests?

Use the form for the relevant service. You can also send documents directly to our team. No account is required for your first request.

How do you share status updates?

We agree the recipients and which available statuses are checked. We share progress updates and let you know if anything is missing. You can discuss anything that needs clarification directly with the team.

Who contacts the end client?

We agree contact with the end client, the division of responsibilities and any required authority before starting. The request should clearly define each party’s tasks.

How do you set terms for regular requests?

Tell us your monthly volume, services and routes. We can offer partner terms for regular requests. We compare the same tasks and include additional charges.

Your first request

Start with one request.

You do not need to move your entire volume at once. Start with one agreed request to assess our team’s pace of work and how we share information.

  1. Send the documents for your service.
  2. We check the details and handle your request.
  3. We send the documents and progress updates.

The enquiry is free. No account or meeting required.

Orange, white and navy containers and transport lanes seen from above.